FAQ
Find the most frequently asked questions below. Can't find your answer? Our customer service team is here to help.
bonjour@coeurcoeurparis.com
Will the kimono fit me after giving birth?
The kimono is designed to fit your body as it is, not as it was. The tie belt adjusts freely, and the trousers have a wide elasticated waist. Sizes S/M, M/L and L/XL cover all body types. Designed for both the maternity ward and home, it is made for the reality of those first few days.
What if the size doesn't fit? Can I exchange it?
Yes, without conditions. You have 30 days after receipt to make an exchange. Contact us at bonjour@coeurcoeurparis.com and we'll take care of everything.
Is the fabric suitable for a newborn's sensitive skin?
Yes. We use only 100% natural cotton, soft and breathable, without harsh treatments. It is designed to be worn against a newborn's skin from the very first days.
How long will it take to receive my gift set?
Our gift sets are dispatched within 24 to 48 business hours, then delivered within 2 to 3 business days. Delivery is free in France to the pickup point nearest to you. In a hurry? Choose express home delivery (for a fee), for dispatch and delivery to your address in under 48 hours. Is an important date approaching (an imminent birth, a baby shower)? Write to us at bonjour@coeurcoeurparis.com, and we'll do our best.
Where is my order?
Once you have placed your order, you will receive a confirmation email with all the details. As soon as it has been dispatched, a separate email with the tracking number will be sent to you so you can follow your parcel's progress.
Can I have it delivered directly to the expectant mother (as a gift)?
Absolutely. When placing your order, simply provide the expectant mother's address: free delivery will be made to the pickup point nearest to her. If you are in a hurry, choose express home delivery (for a fee), for dispatch and delivery to her address in under 48 hours. The gift set will arrive in its pouch, closed and ready to discover, as if you had dropped it off yourself.
How do I return my parcel?
It's very simple: contact us at bonjour@coeurcoeurparis.com to start your request. We will send you a return label as well as all the instructions. An item returned without a prior return request cannot be accepted.
What happens if my parcel is lost or damaged?
Contact us immediately at bonjour@coeurcoeurparis.com with your order number. We will arrange a replacement or refund at no additional cost to you.
What payment methods do you accept?
Payment by credit card and PayPal. All transactions are secure and encrypted.
Can I add a personalized message?
Yes. A card is included in every gift set with a "From" and "A little message" section. You can write your message by hand before gifting it, or provide us with your text in the order notes and we'll take care of it for you.
Is the gift set really ready to give as a gift?
Absolutely. The items are folded and placed in the Cœur à Cœur Paris cotton pouch, closed with a burgundy ribbon. There is nothing to do: no wrapping, no tissue paper, no tape. You order, she receives it.
How do I wash and care for the items?
Machine wash at 30°C on a delicate cycle, without bleach. Air drying is recommended to preserve the embroidery and the softness of the cotton. Can be ironed at a low temperature.